Every Real Relax massage chair has a unique look and feel, as well as different feature sets that are designed to accommodate a variety of preferences. You can check out briefly in the highlight and details at each product page, or check Real Relax 2D vs 3D vs 4D massage chairs, 2D Massage Chairs Comparison, 2D ADV Massage Chairs Comparison, 3D Massage Chairs Comparison, 4D Massage Chairs Comparison.

Studies have shown that just two 15-minute massage chair sessions per week reduced anxiety and job stress levels, while increasing alertness and general calmness. Additional studies have revealed that massage chair use reduces blood pressure and blood sugars. Finally, massage chairs reduce pain and tension (e.g., minimizing headache symptoms and muscle tension).

The dimensions and weight of each chair, both upright and reclined, can be found on the product page under the specifications tab.

Major discomfort can often be attributed to either overuse or using the chair at too high of an intensity level. We recommend treating your massage chair like any other physical activity by easing into a routine starting with shorter and less intense sessions, with ample breaks in between usages. You can adjust headrest cushion, length, depth and intensity of your massage in the manual modes on your remote. Once you become more comfortable and familiar with your massage preferences, you can experiment and increase the levels of your usage levels accordingly to find what works best for you.

If you take it slow and still experience pain or discomfort, we recommend consulting your physician before continuing use of your massage chair.

Yes, you can choose different auto massage modes according to your needs, or adjust the airbag pressure and decrease or increase the intensity and depth of the rollers in the manual settings of each chair.

Yes, we advise that children aged 10 and up can safely use our massage chairs with appropriate supervision. All of our chairs have body scanning technology that adjusts the massage rollers to the height of the user, allowing users of all shapes and sizes to enjoy a properly aligned massage. The intensity of the massage can also be adjusted for children who would be best suited with gentler massages.

Yes, some models require simple assembly, while others do not. We make the process quick and easy with most components pre-assembled, along with easy-to-follow instruction manuals and step-by-step assembly tutorial videos. Home assembly typically takes about 10 to 30 minutes. We also recommend having a buddy on hand to help you move your chair, as it is heavy and best moved by two people.

Yes. Step-by-step instructional videos and user manuals for assembling, using and maintaining your chair can be found both on each chair's product boxes and on the product detail page.You can also find a full listing in the manuals collection.

We can accept credit card (Visa, MasterCard, American Express and Discover), Shop Pay, PayPal, Affirm, Pay With Klarna, Apple Pay.

Most of our packages will be delivered within 10 to 15 days, but for those with shorter distances, it might take 2 to 3 days. Once your order has been shipped, you will receive a notification email with the tracking number with the carrier so that you can track your order.

We ensure that all orders leave our warehouse in perfect condition. To protect your order against loss or damage during shipping, you can optionally purchase our "Worry-Free Delivery" service at checkout. With this service, if your order doesn't arrive as described—including any loss or damage—you'll receive a full refund.
Be sure to select this option at checkout to take advantage of this protection.

I'm very sorry for the confusion. Some massage chair models are shipped in multiple boxes, which may arrive at different times. Usually, the remaining box will arrive within 1–2 business days.
We kindly ask that you wait another 48 hours, and contact us if it still hasn't arrived.

We are very sorry. Due to the large size and heavy weight of the massage chair, the logistics timeliness is relatively difficult to control. Therefore, we do not support express delivery. But usually it can be delivered within the expected time.

We are very sorry, but we do not support on-site repair. However, we will provide detailed pictures and videos to guide you in troubleshooting and replacing parts.

Yes, for all massage chairs we offer a 30-day money back guarantee. No refunds after 30 days. If buyer decided to return, buyer will be charged for ALL delivery and shipping charges (delivery, shipping charges to and from our facility). All massage chairs offer an exchange of a new unit if there are defects in the product (within 30 days). After 30 days, all of our chair manufacturers offer warranty service.

Please call (800) 513-5727, explain the situation and get your RMA number on any item. It'll be refused if you return the item before contacting us without a RMA number.
Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.
Tape boxes securely and attach an appropriate shipping label. Please read more return and refund policy here.

Our chairs have a one-year warranty if they are not damaged by human factors.
If you would like to extend your warranty, please contact our professional team by email: service@realrelaxmassage.com

No, we don't have offline distributors currently, but we have many warehouses throughout the U.S. and Canada.

Yes, you can call our customer service at (800) 513-5727. They will help you place an order on our website.

Our phone number is (800) 513-5727
Or you can send us email: service@realrelaxmassage.com
Or you can talk to us with live chat at https://realrelaxmall.com

The working hours of our telephone customer service and livechat are from 7:00 AM to 5:00 PM and 6:00 PM to 3:00 AM (Pacific Time) from Monday to Friday, and the email customer service replies within 24 hours from Monday to Sunday.