Shipping & Delivery

We currently ship only to eligible addresses in the United States, with warehouses in the eastern and western U.S.

Standard delivery is curbside delivery, handled by a local parcel carrier or freight provider depending on your chair’s size and weight. Please arrange for someone to receive the delivery.

Delivery scheduling depends on the carrier and your location. If an appointment is required, the carrier will contact you to arrange a delivery window. Specific dates and exact delivery times are subject to carrier availability.

Order Confirmation & Processing

Once your order has been approved and confirmed, we will send you an order confirmation email.

Please check your order details carefully. If your shipping address or other information is incorrect, contact us as soon as possible before shipment so we can assist with corrections.

Order processing usually takes up to 2 business days, or up to 3 business days during holidays. Processing includes quality checks, packaging, shipping label preparation and shipment arrangements.

Unexpected events beyond our control may delay processing.

Delivery Times

Estimated transit time is 3–20 days, depending on your location and the carrier’s actual delivery schedule.

Total delivery time includes order processing time plus transit time.

For oversized freight shipments, carrier pickup may sometimes take up to 10 business days, which can extend the overall delivery timeline.

Delivery estimates are not guaranteed. Weather, carrier scheduling and other unexpected events may cause delays.

Shipping Costs

Standard curbside delivery is free for eligible U.S. addresses. It does not include in-home placement, unpacking, assembly or packaging removal.

White Glove Delivery & Basic Assembly is an optional paid service. Please confirm service availability and pricing for your address before placing your order.

Restricted-access locations, buildings without elevators and other access challenges may require additional arrangements or charges. Please contact us in advance if you are unsure about your location.

White Glove Delivery & Basic Assembly

Enjoy a more convenient setup with delivery to your room of choice, unpacking, basic assembly and packaging removal.

What’s Included

Our standard White Glove service includes:

• A two-person delivery team with lifting equipment.
• Placement in your room of choice, provided the delivery route is accessible and safe.
• Stair carry for up to two floors.
• Unpacking and basic assembly of your massage chair.
• Removal of the chair’s packaging materials.
• Up to 30 minutes of on-site service.

Please provide your floor level, staircase details and any access restrictions before delivery so we can confirm the arrangement. Stair carry beyond two floors requires a separate quote.

Additional Services & Charges

Additional charges may apply if your delivery requires more than 30 minutes of on-site service, stair carry beyond two floors, additional personnel, specialized handling or services beyond basic assembly.

Extra services are quoted individually based on your order and delivery requirements. Please contact us before delivery to confirm availability and pricing.

Prepare for Delivery

Before your appointment:

• Measure all doorways, hallways, staircases and elevators along the delivery route.
• Check your chair’s dimensions and minimum doorway width.
• Clear the route and make enough space for placement and assembly.
• Tell us about stairs, tight turns, building restrictions or other access challenges.

Please arrange any furniture moving or door removal in advance. These services are not included in basic assembly.

Access & Placement

Placement in your preferred room depends on safe access. If the delivery team cannot safely reach that room, an alternative location or additional arrangements may be necessary. Contact us in advance if you are unsure whether your chair will fit.

For full service details, additional-charge conditions, service limitations, and frequently asked questions, please visit our White Glove Delivery & Installation page.

Delivery Locations

Currently, we only ship to the United States. Delivery is not available to the following locations:

• Alaska
• American Samoa
• Micronesia
• Guam
• Hawaii
• Northern Mariana Islands
• Palau
• Puerto Rico
• U.S. Virgin Islands
• Armed Forces Europe (AE)
• Armed Forces Pacific (AP)

Separate Shipments

Depending on the model, some massage chairs ship in two or three boxes due to their size and weight. The main unit, armrests or footrest may be packaged separately.

Boxes from the same order may arrive on different days. Please check the tracking information for each package and contact us if any boxes are missing. Accessories are generally shipped with the chair.

Order Tracking

Once your order ships, we will email you the tracking information so you can follow its progress.

Actual delivery dates may be affected by carrier scheduling, weather and other external factors. Please refer to the carrier’s tracking updates for the latest estimated delivery date.

If your package has not arrived, or tracking shows it was delivered but you have not received it, please contact Customer Service within 45 days of your order date so we can investigate.

For other order, product or shipping inquiries, please contact Customer Service within 90 days of your order date.

Shipping Address

Please provide a complete and accurate shipping address, including your telephone number and ZIP code.

Real Relax is not responsible for delivery failures caused by missing, incomplete or incorrect shipping information provided at checkout.

Contact Us

If you have questions about shipping, delivery or White Glove service, please contact us.

Email: service@realrelaxmassage.com
Email us anytime, 24/7.

Telephone: (800) 513-5727
Daily: 5 PM–2 AM the next day
Mon–Fri: Additional support, 6 AM–4 PM
All phone hours are UTC−8, year-round.