Our Chairs and accessories (the "Products") are warranted for a period of ONE(1) years (the "Warranty Period") against:

1. Missing materials from the Products at the time of delivery;
2. Defects in the manufacturing of materials used for the Products at the time of delivery;
3. Failure of the Products to correspond with the description in the applicable contract of sale at the time of delivery;
4. Major defects in the functionality of motors, armrests, backrest recline, and casters,

The warranty services include the following if your chair is under warranty and inartificial

1. Provide free accessories and parts.
2. If it is not a quality problem during the warranty period, the buyer should bear the shipping cost for repair and return.

 

Note1: If you require a return service, please show the valid warranty card and complete product package, and bear the freight of returning.

If your product cannot be repaired, we offer the following options:

Option 1. You can contact our customer service for the depreciation and deduction of your purchased massage chair, and directly purchase any model of massage chair on our official website.

Option 2. You can check the depreciation and deduction of your massage chair with our customer service and exchange it for the equivalent cash coupon to offset our official website for future purchase.

Note2: we do not accept unjustified returns with non-quality problems.

Subject to the following:

1. Any replacement parts shall be fully provided by Real Relax and any shipping costs shall be half-borne by the consumer;
2. Replaced parts will be recollected by Real Relax to be disposed of.
3. To benefit under this warranty, Real Relax must be notified of any defect within 14 days of the occurrence of the such defect via an image or video to service@realrelaxmassage.com;
4. This Warranty shall be warranted for the remainder of the original warranty period,or 30 days, whichever is longer.

What our warranty does NOT cover

For the avoidance of doubt, this warranty does not cover the following:

1. wear and tear of PU leather, including but not limited to cuts, scratches or damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes;
2. consequential or incidental damage, whether resulting from the use, misuse, or inability to use this product or from defects in the Products;
3. damage to a product that has been modified or altered without the written permission of Realrelax ;
4. damage caused to the Products during self-assembly due to failure to adhere to the relevant self-assembly manual instructions provided;
5. minor variations arising out of hand-made workmanship.

Limited Warranty

Realrelax reserves the right to determine whether a benefit under this warranty may be claimed. Any item requiring replacement due to any of the Exclusions will be at the purchaser’s expense. Realrelax reserves the right to decide whether a component should be repaired or replaced. Such replacement or repair is offered by Realrelax at its sole discretion, to the extent permitted under the Consumer Law.

Any repair or replacement under this warranty is limited to the defective part or material only. Where Realrelax has determined that a benefit under this warranty may be claimed, the costs incurred in replacing such defective part or material (including in particular the cost of materials) shall be borne by Real relax. Components replaced under this warranty may vary in colour and texture from the original.

This warranty is in addition to any rights a consumer may have under Consumer Law. Any paragraph of this warranty which is unenforceable or void at law is to be severed and the rest of this warranty will remain in force.

This warranty will end immediately if the Product becomes defective as a consequence of misuse, lack of proper care and maintenance, or commercial use.

This warranty applies to the original purchaser only who may not assign or transfer any benefit conferred by this warranty and a person who is not the original purchaser shall not have any rights under the Contracts (Rights of Third Parties) Act to enforce or enjoy the benefit of any of these terms and conditions herein. For any warranty protection from Realrelax, all subsequent purchasers acquire the Product "as is".

Disclaimer of all other warranties and obligations

This warranty and Realrelax 's obligations thereunder are in lieu of all other warranties (except for those provided under Consumer Law, which cannot be excluded) whether expressed or implied, including without limitation the implied warranties of merchantability and fitness for a particular purpose, as well as all other representations made to the original purchaser.

Effective Date

This warranty shall be effective for purchases of the Products as of the date of delivery.