1. Problems/Issues: Sounds like tapping or hum are heard while in use

Possible Causes

-These sounds are normal and arise from air pump, motor or other mechanical parts.

Possible Solution

-Normal, no need to take any measure.

2. Problems/Issues: Massage chair stops working suddenly

Possible Causes

-Power connection is bad

-Auto program time is up

Possible Solution

-Unplug and reinsert the power cord to the chair

-Normal circumstance

3. Problems/Issues: Massage chair doesn't work after power on

Possible Causes

-Power switch is not turned on

-Connection between plug and socket is bad

-Massage remote is not turned on

-Power wire plug is broken

-Fuse is blown

-Control unit fails to work properly

Possible Solution

-Turn on switch

-Insert power cord again

-Press power button on remote

-Contact customer service or professional technician

-Replace with a fuse of same type and rating

-Contact our customer service or professional technician

4. Problems/Issues: Roller height changes

Possible Causes:

-Rollers work alternately

Possible Solution:

-Normal, no need to take any measure

5. Problems/Issues: Abnormal sounds are heard suddenly while in use

Possible Causes

-May be caused by over-working of the massage chair

Possible Solution

-Reduce usage

-Contact our customer service or professional technician

6. Problems/Issues: Backrest or footrest can not recline

Possible Causes

-Be obstructed, make sure that there is enough space for the chair to fully recline

Possible Solution

-Stop operation, move the obstacles and provide sufficient clearance.

7. Problems/Issues: Fail to restore position after reclined

Possible Causes

-Electric motion pole fails

-Plug connection is bad

Possible Solution

-Contact our customer service or professional technician

-Insert the power plug properly into the socket

8. Problems/Issues: No music comes from the speaker

Possible Causes

-The volume is adjusted to its minimum setting

Possible Solution

-Adjust the speaker volume and ensure that both the chair's and phone's Bluetooth settings are activated