White Glove Delivery & Basic Assembly

Make bringing your Real Relax massage chair home more convenient. Our White Glove service includes delivery to your room of choice, unpacking, basic assembly and packaging removal, subject to safe and accessible entry.

$499 per chair · Basic Assembly Included

White Glove Delivery is an optional paid upgrade to free standard curbside delivery. Availability depends on your delivery location and access conditions. Special delivery requirements may require additional charges.

What’s Included

Our standard White Glove service includes:

• Two-person delivery team: A delivery team equipped with lifting equipment.
• In-home delivery and placement: Delivery to your designated room, provided the route is accessible and safe.
• Stair carry for up to two floors: Included subject to safe access and confirmation of your staircase details.
• Unpacking and basic assembly: Unpacking your massage chair and completing basic assembly.
• Packaging Removal & Cleanup: We will remove the packaging materials generated during unpacking and basic assembly, leaving the immediate work area tidy.
• Up to 30 minutes of on-site service.

Please provide your floor level, staircase details and any access restrictions before delivery so we can confirm the arrangement. Stair carry beyond two floors requires a separate quote.

How It Works

1. Select White Glove Delivery. Add the service when purchasing your massage chair.
2. Provide your delivery details. Share your delivery address, preferred room, floor level, staircase details and any access restrictions.
3. Confirm the service arrangement. Contact our support team to confirm coverage and any additional requirements. Extra services are quoted separately before they are arranged.
4. Prepare for your appointment. Clear the delivery route and ensure someone is available to receive the chair during the scheduled delivery window.

Additional Services & Charges

The $499 fee covers the standard service described above. Additional charges may apply for:

• More than 30 minutes of on-site service due to access difficulties, additional work or other delivery conditions.
• Stair carry beyond two floors or difficult staircase conditions.
• Additional personnel, specialized equipment or special handling.
• Installation or assembly work beyond basic assembly.
• Extended delivery distances or locations requiring arrangements beyond standard service coverage.
• Failed or repeat delivery attempts due to an unavailable recipient, blocked access, insufficient clearance or an unprepared delivery area.

Extra services are quoted individually based on your order and delivery requirements. Please contact us before delivery to confirm availability and pricing. Any applicable additional charges will be reviewed with you before the additional service is arranged.

Prepare for Delivery

Before your appointment:

• Measure all doorways, hallways, staircases, tight turns and elevators along the delivery route.
• Check your chair’s dimensions and minimum doorway width.
• Clear the route and provide enough space for placement and assembly.
• Tell us about stairs, building access rules, elevator reservations or other restrictions.
• Ensure someone is available to receive the delivery during the scheduled window.

Please arrange any furniture moving or door removal in advance. These services are not included.

Service Limitations

• Furniture and personal belongings: Moving existing furniture or personal items is not included.
• Door removal and property modifications: Removing doors, altering entryways or making structural changes is not included.
• Old chair removal: Removal or disposal of an existing massage chair is not included in the standard service.
• Basic assembly only: Specialized installation or additional work requires separate confirmation and may incur extra charges.
• Service coverage: Availability is subject to your address and delivery conditions.

Access & Placement

Placement in your preferred room depends on safe access. The delivery team may be unable to complete placement if the chair cannot pass through the available space or if moving it would create a safety concern or risk of damage.

If your preferred room cannot be reached safely, an alternative location or additional arrangements may be necessary. Additional delivery, labor or rescheduling charges may apply depending on the circumstances.

Contact us before delivery if you are unsure whether your chair will fit.

Frequently Asked Questions

Is White Glove Delivery required?

No. It is an optional upgrade. Free standard curbside delivery does not include room placement, unpacking, assembly or packaging removal.

Are stairs included?

Stair carry for up to two floors is included, subject to safe access and confirmation of the delivery arrangement. Additional floors or difficult stair conditions require a separate quote.

What if the service takes longer than 30 minutes?

Additional charges may apply if extra time is required due to access difficulties, additional work or other on-site conditions. Please tell us about any special requirements before delivery.

Can I request an exact delivery time?

Delivery appointments depend on the carrier’s schedule and availability. A delivery window will be provided when the appointment is arranged; an exact arrival time cannot be guaranteed.

Will the team move furniture or remove my old chair?

No. Furniture moving, door removal and disposal of an existing chair are not included in the standard White Glove service. Please arrange these separately before delivery.

What if the chair does not fit through my doorway?

Please measure the entire delivery route before ordering. If there is insufficient clearance, the team may be unable to complete delivery to your requested room. Alternative placement or additional arrangements may be necessary, and additional charges may apply.

Can I cancel or request a refund for White Glove Delivery?

White Glove Delivery is purchased with your massage chair and cannot be canceled separately through the standard order cancellation process. Canceling the entire order includes both the chair and the service.

If you would like to keep your chair order and request a refund for the White Glove service only, please contact our support team. We will review your request and confirm whether a separate service refund is available.

Contact Us

For questions about service coverage, stairs, access requirements or additional charges, please contact us before delivery.

Email: service@realrelaxmassage.com
You can email us anytime, 24/7.

Phone: (800) 513-5727